Refund Policy
Our refund policy outlines the conditions under which we provide refunds for our services.
Diversis Digital provides customized services involving substantial human labor and therefore does not offer refunds for part of the budget used for any services that have already begun. Services usually begin the next business day after order placement, but sometimes immediately upon order placement.
Diversis Digital reserves all rights in determining whether an order is eligible for a full refund on grounds of order commencement. Orders that are no longer eligible for a refund, but are still pending completion, may be terminated without refund per a customer's request (or we can issue a partial refund).
Non-refundable scenarios
Diversis Digital doesn't have control over what anyone else besides us does with any site in terms of SEO, including our clients' sites, and does not honor full refund requests for the following reasons:
- Search engine ranking drops, fluctuations, or changes as reported by any data source.
- Google Webmaster Tool Warnings (Unnatural Link Notices, etc.).
Diversis Digital / Point Visible will, though, do their job with full professionalism and with the goal of getting the best possible outcome for the client.
Full refund eligibility
Diversis Digital will consider full refund requests for the following reasons:
- Inability to deliver the service in a reasonable time frame. (Standard turnaround time is 30 days for a monthly set of backlinks. There are exceptions, though, when this turnaround time can be longer, for example: in the initial months when we're just starting and doing lots of iterative prospecting tests, when preapproval is needed and response time longer than 24 hours from the client's end, and other reasonable cases that can happen without our control in an outreach campaign where multiple parties are involved.)
- Rejection of order due to client sites in unacceptable niches (e.g. adult, pharma, gambling, etc.).
Partial refunds
Diversis Digital will consider partial refunds if you want to cancel the order after the work is already begun. Partial refunds can be approved only for the amount of credits that were not already spent in the current billing period. We don't require any specific reasons for partial refunds.
Any other support questions or issues are dealt with on a case-by-case basis.
If you have any questions about our refund policy, please contact our support team for assistance.
Last Updated: June 2023